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AI-First · Human-Centered · Enterprise Scale

The AI-first partner
for the agentic enterprise.

1Digitals is a global digital transformation partner with a strategic US presence, delivery capabilities anchored in India, and a strong track record in the UK. We ship digital transformation, unified multi-channel commerce, production-grade agentic software, and AI-visibility search — from strategy to steady-state.

Trusted by enterprise leaders across the UK, Europe, North America, Middle East & APJ
HZL
Hindustan Zinc
Tata Hitachi
Construction
Shoppers Stop
Retail
apetito
Food
Wiltshire Farm
D2C Food
4Homes
Homeware
Macnica
Semiconductors
TCI
Chemicals
Capabilities

Four disciplines. One delivery engine.

We operate where strategy, engineering and AI converge — turning ambitious mandates into production systems your teams actually run.

Digital Transformation

Re-platform the core. Modernize legacy estates with cloud-native, event-driven, composable architectures that let the business move at software speed.

  • Cloud & platform modernization (AWS, Azure, GCP)
  • Data foundations & AI-ready lakehouses
  • Composable architecture & MACH / API strategy
  • DevSecOps, SRE & platform engineering
Learn more

Unified Multi-Channel Commerce

One inventory, one customer, one order — across D2C, marketplaces, retail, contact-center and partner channels. Headless, real-time, globally scalable.

  • Headless commerce (commercetools, Shopify, SAP, Salesforce)
  • OMS, PIM & real-time inventory orchestration
  • Marketplace, B2B & D2C channel expansion
  • CDP-powered personalization & loyalty
Learn more

Agentic Software

Ship production agents — not demos. Multi-agent systems that plan, call tools, hand off to humans and remain observable, evaluable and safe under load.

  • Agent architecture, tool-use & orchestration
  • RAG, memory & enterprise context layers
  • Evals, observability & prompt/policy guardrails
  • Human-in-the-loop & agent-to-agent handoff
Learn more

AI Visibility Search

Be the answer — not a link. Engineer your brand, catalog and content to surface inside ChatGPT, Perplexity, Gemini and Copilot, while staying strong in classic search.

  • GEO (Generative Engine Optimization) & entity graphs
  • LLM answer coverage audits & citation lift
  • Structured data, llms.txt & retrieval-friendly content
  • Always-on visibility monitoring across AI surfaces
Learn more
Digital Transformation

Rebuild the core — without freezing the business.

Most transformation programs stall because they try to boil the ocean. We cut a parallel path: modernize in thin, value-delivering slices while keeping legacy in flight. The CFO sees savings in two quarters, not two years.

  • Value-pool discovery, target architecture, and platform blueprint
  • Thin-slice releases on a hardened delivery engine
  • FinOps, SRE & AI-ops for steady-state excellence
Start a transformation

target-state-blueprint

// composable target-state
platform: "composable",
core_events: ["order.*", "inventory.*"],
data: { lakehouse: "delta", cdc: true },
ai_ready: true,
slo: { avail: "99.95%", p95: "180ms" }

$ 1d deploy --wave=01 --risk=low
order-service v4.2 → prod
inventory-graph → prod
legacy-facade shimmed
cost-to-serve -18%

unified-commerce-mesh

One Customer · One Inventory · One Order
🛒D2C Web
📱Mobile App
🏬Retail POS
🌐Marketplaces
📞Contact Center
🤝B2B Portal
💬Social
📺Connected TV
🤖AI Agents
Unified Commerce

Every channel. One source of truth.

Shoppers don't care about your channel org chart. We stitch inventory, pricing, promotions, customer and order into a real-time mesh — so a return in store, a reorder on the app, and a chat with an AI agent all work off the same state.

  • Real-time OMS + distributed order fulfillment
  • Headless storefronts with sub-100ms rendering
  • CDP-driven personalization that persists across channels
  • AI-agent-ready commerce APIs (checkout, catalog, promos)
Unify your channels
Agentic Software

Production agents that earn their seat.

We build agents that operate inside your business systems — service agents that resolve tickets end-to-end, sales agents that qualify and hand off, ops agents that reconcile and remediate. All observable, evaluated and governed.

  • Agent roles, tool surface & safety envelope
  • Orchestrator, memory, RAG & tool-use
  • Golden sets, adversarial evals, regression gates
  • Observability, cost controls & drift response
Deploy your first agent

multi-agent-orchestration

orchestrator
retrieval.agent
commerce.tool
planner
policy.guard
crm.writer
billing.reader
human.handoff
// eval harness
golden_set: 1,420 cases, pass: 96.4%
p95_latency: 2.1s, tool_success: 99.1%
escalations: 3.2% · cost/case: $0.018

ai-visibility-index

ChatGPT
86%
Claude
79%
Perplexity
74%
Copilot
71%
Gemini
68%
Google AI
64%

Sample post-engagement index vs. category leader benchmark.

AI Visibility Search

Be the answer, not a blue link.

Buyers are asking ChatGPT, Perplexity, Gemini and Copilot before they ever hit a search results page. We make sure your brand, products and points of view are the ones those engines cite.

  • LLM citation audits across 6+ answer engines
  • Entity & knowledge-graph engineering
  • llms.txt, schema.org, retrieval-ready content pipelines
  • Always-on monitoring & prompt-share benchmarking
Get a free AI-visibility audit
120+
Enterprise programs shipped
4.3×
Avg. conversion uplift post-unification
38%
Operating cost reduction via agents
7wk
Median time-to-first-agent in production
Case Studies

Outcomes we've shipped for category leaders.

Selected programs where 1Digitals teams stood up production platforms, replatformed commerce, and unlocked measurable business value — on time, across geographies.

Mining & Metals

Industry-first real-time metals commerce

Hindustan Zinc Limited (HZL)

Stood up the industry's first non-ferrous metal digital commerce platform on SAP — true real-time pricing and order capabilities across a complex B2B buyer base.

1st
Real-time platform
B2B
Direct + partner unified
SAP CommerceSAP S/4Real-time pricing
Industrial Equipment

SAP Commerce upgrade, live in 10 weeks

Tata Hitachi Construction Machinery

Full SAP Commerce version upgrade delivered on an offshore model with zero post-go-live follow-ups — a tight, low-risk path to a modern platform.

10 wks
Go-live from kickoff
0
Post-live defects
SAP CommerceOffshoreUpgrade
D2C Food

Legacy replatform to Adobe Commerce

Wiltshire Farm Foods (apetito)

Replatformed a long-standing D2C meal-delivery business onto Adobe Commerce with minimal disruption to customers, orders and operations.

Zero
Customer downtime
UK+NA
Multi-region rollout
Adobe CommerceD2CSubscriptions
Retail · India

Omni-channel for a department icon

Shoppers Stop

Enabled unified omni-channel experiences for one of India's largest department store chains — 86 stores across 40+ cities on a common customer spine.

86
Stores unified
40+
Cities connected
Omni-channelLoyaltyCDP
Homeware · GCC

Multi-brand digital expansion in the Middle East

4Homes

Launched a scalable, multi-brand digital commerce footprint for kitchenware, tableware and homeware portfolios across the GCC and wider Middle East.

Multi
Brand portfolio
GCC
Regional rollout
CommercePIMLocalization
B2B Chemicals

Global B2B catalog & ordering at scale

TCI · Tokyo Chemical Industry

Digitized a deep catalog of organic laboratory chemicals and pharmaceutical materials for a global scientific audience, with account-based pricing and compliant ordering flows.

100k+
SKUs digitized
Global
Account-based
B2BPIMRegulated
Strategic Technology Partners

Deep expertise across the platforms that run the enterprise.

We deliver on the platforms our clients have standardized on — with certified practitioners, reference architectures and battle-tested accelerators across commerce, content, data and AI.

SAP
Commerce · S/4
Adobe
AEM · Commerce
Salesforce
Commerce · Data
Sitecore
XM Cloud
commercetools
Composable
Shopify
Plus · Headless
Bazaarvoice
Ratings & Reviews
OneTrust
Privacy · Consent
Google Cloud
Data · AI
Microsoft Azure
Cloud · Copilot
AWS
Bedrock · Data
Anthropic
Claude · Agents
OpenAI
GPT · Assistants
Databricks
Lakehouse
accessiBe
Accessibility
Testimonials

In the words of our clients.

★★★★★
"1Digitals built us the industry's first real-time non-ferrous metal commerce platform on SAP. What used to be opaque B2B pricing is now a transparent, live experience for our customers."
Digital Leadership Team
Hindustan Zinc Limited
★★★★★
"The SAP Commerce upgrade landed in ten weeks — delivered fully offshore — and went live without a single follow-up ticket. It set a new benchmark for how we run platform programs."
Digital & Technology
Tata Hitachi Construction Machinery
★★★★★
"Replatforming onto Adobe Commerce with 1Digitals was remarkably smooth despite the legacy we were carrying. The team absorbed complexity so our customers never felt it."
Digital Commerce
Wiltshire Farm Foods · apetito
Industries

Pattern-matched for regulated & global scale.

Sector-specific playbooks, reference architectures and regulatory guardrails so you're not paying us to learn your industry.

🛍️Retail & CPG
🏦BFSI
🩺Healthcare
🚗Mobility
🏭Manufacturing
📡Telco & Media
✈️Travel & Hospitality
Energy & Utilities
🎓EdTech
🏛️Public Sector
🏢Real Estate
🛡️Insurance
Global Offices

A global enterprise, incorporated in the United States, with delivery capabilities anchored in India and a proven track record in the UK.

Executive presence in the US and UK, production-scale delivery centres in Hyderabad and Mumbai. One team, follow-the-sun delivery for enterprises across the UK, Europe, North America, the Middle East and APJ.

🇺🇸
USA · Delaware Entity

Newark, Delaware

1 Digitals USA LLC
54 Chapman Rd, Ste 209
Newark, DE 19702
United States of America

🇬🇧
UK · Headquarters

Slough, Berkshire

1 Digitals Europe Limited
68 Regus Center, Bath Road
Slough, England SL1 4DX
United Kingdom

🇮🇳
India · Delivery Centre

Hyderabad

Image Incubation Centre, STPI Complex
2nd Floor, Solitaire Building, Madhapur
Hyderabad, Telangana 500081

🇮🇳
India · Delivery Centre

Mumbai

REGUS, Level 4, Dynasty, A Wing
Andheri-Kurla Road, Andheri East
Mumbai, Maharashtra 400059

Ready to ship the future this quarter?

Book a 45-minute executive briefing. We'll walk a reference architecture for your industry, review your current AI-visibility index live, and scope a value-delivering first wave.