Specialist ecommerce agency

Commerce expertise.
Delivery you
can depend on.

We build, improve and support ecommerce experiences on SAP Commerce (Hybris), Shopify, Oracle Commerce and Adobe AEM.

Specialist teams when you need them. Structured support that keeps your technology moving.

Commerce engineering · Flexible resourcing · Managed support

THE 1DIGITALS APPROACHBUILD → RUN → IMPROVE
01 / Discover02 / Deliver03 / Support
CONNECTED COMMERCE

From customer experience
to the systems behind it.

Storefront & content
Commerce & orders
Integrations & data
People. Platforms. Process.One accountable team ↗
OUR SPECIALIST
PLATFORM FOCUS
SAP Commerce (Hybris)ShopifyOracle CommerceAdobe AEM
Focused expertise. Flexible engagement.

Build it right.
Keep it moving.

From a new commerce platform to a critical hire or an application support transition, choose the expertise and ownership your business needs.

01 / COMMERCE DELIVERY

Better ecommerce,
from the ground up.

Design, build and evolve B2B, B2C and direct-to-consumer experiences around your customers and operations.

  • Implementation and replatforming
  • Platform upgrades and modernisation
  • ERP, payment, PIM and OMS integrations
  • Performance, testing and ongoing enhancements
Explore our platform focus ↗
02 / TECHNOLOGY RESOURCING

The right people.
The right fit.

Extend your team with individual specialists or a dedicated delivery pod, aligned to your tools and ways of working.

  • Architects, developers and business analysts
  • QA, automation and DevOps engineers
  • Commerce and wider technology roles
  • Flexible capacity and clear accountability
Find your engagement model ↗
03 / SUPPORT & MAINTENANCE

Reliable operations.
Continuous improvement.

Process-led application support across commerce and your wider technology estate, scoped to your stack and priorities.

  • Incident and problem management
  • Preventive maintenance and patches
  • Controlled changes and releases
  • Service reporting and improvement plans
See how support works ↗
Our core specialisms

Deep platform knowledge.
Practical business outcomes.

Make complex commerce work.

Develop and evolve SAP Commerce experiences around complex catalogues, account structures, pricing and enterprise integrations.

Talk SAP Commerce ↗
  • B2B and B2C implementation and enhancements
  • Version upgrades and platform modernisation
  • Storefront and backend development
  • SAP ERP, product and order integrations
  • Performance engineering and ongoing support

Platform names identify our service focus. Adobe AEM is the content and experience layer, integrated with your commerce engine.

Case Studies

Outcomes we've shipped for category leaders.

Selected programs where 1Digitals teams stood up production platforms, replatformed commerce, and unlocked measurable business value — on time, across geographies.

Mining & Metals

Industry-first real-time metals commerce

Hindustan Zinc Limited (HZL)

Stood up the industry's first non-ferrous metal digital commerce platform on SAP — true real-time pricing and order capabilities across a complex B2B buyer base.

1st
Real-time platform
B2B
Direct + partner unified
SAP CommerceSAP S/4Real-time pricing
Industrial Equipment

SAP Commerce upgrade, live in 10 weeks

Tata Hitachi Construction Machinery

Full SAP Commerce version upgrade delivered on an offshore model with zero post-go-live follow-ups — a tight, low-risk path to a modern platform.

10 wks
Go-live from kickoff
0
Post-live defects
SAP CommerceOffshoreUpgrade
D2C Food

Legacy replatform to Adobe Commerce

Wiltshire Farm Foods (apetito)

Replatformed a long-standing D2C meal-delivery business onto Adobe Commerce with minimal disruption to customers, orders and operations.

Zero
Customer downtime
UK+NA
Multi-region rollout
Adobe CommerceD2CSubscriptions
Retail · India

Omni-channel for a department icon

Shoppers Stop

Enabled unified omni-channel experiences for one of India's largest department store chains — 86 stores across 40+ cities on a common customer spine.

86
Stores unified
40+
Cities connected
Omni-channelLoyaltyCDP
Homeware · GCC

Multi-brand digital expansion in the Middle East

4Homes

Launched a scalable, multi-brand digital commerce footprint for kitchenware, tableware and homeware portfolios across the GCC and wider Middle East.

Multi
Brand portfolio
GCC
Regional rollout
CommercePIMLocalization
B2B Chemicals

Global B2B catalog & ordering at scale

TCI · Tokyo Chemical Industry

Digitized a deep catalog of organic laboratory chemicals and pharmaceutical materials for a global scientific audience, with account-based pricing and compliant ordering flows.

100k+
SKUs digitized
Global
Account-based
B2BPIMRegulated
Strategic Technology Partners

Deep expertise across the platforms that run the enterprise.

We deliver on the platforms our clients have standardized on — with certified practitioners, reference architectures and battle-tested accelerators across commerce, content, data and AI.

SAP
Commerce · S/4
Adobe
AEM · Commerce
Salesforce
Commerce · Data
Sitecore
XM Cloud
commercetools
Composable
Shopify
Plus · Headless
Bazaarvoice
Ratings & Reviews
OneTrust
Privacy · Consent
Google Cloud
Data · AI
Microsoft Azure
Cloud · Copilot
AWS
Bedrock · Data
Anthropic
Claude · Agents
OpenAI
GPT · Assistants
Databricks
Lakehouse
accessiBe
Accessibility
Process-led support & maintenance

Support with structure.
Beyond ecommerce.

Bring a consistent service model to existing applications, integrations, cloud environments and legacy systems. We assess your technology before agreeing coverage.

01 / ASSESS & TRANSITION

Understand the estate.

Review applications, dependencies, risks and documentation. Agree scope, service hours, ownership and knowledge transfer.

02 / STABILISE & OPERATE

Respond with clarity.

Use agreed ticket priorities, response targets, escalation routes and runbooks to manage incidents and service requests.

03 / CONTROL & MAINTAIN

Keep changes governed.

Plan patches, regression checks and releases with approvals, rollback plans and documented handovers.

04 / REVIEW & IMPROVE

Fix recurring problems.

Review root causes, backlog trends and service performance. Prioritise preventive work and measurable improvements.

Your stack. An agreed service model.Coverage, service levels, security responsibilities and reporting cadence are defined for each engagement. Extended-hours support can be discussed during discovery.
Specialist resourcing

Add capability.
Keep control.

Whether you need a platform specialist or a complete delivery team, we shape resourcing around the skills, duration and level of ownership you need.

Solution architectsCommerce developersAEM specialistsBusiness analystsQA & automationDevOps engineersSupport engineers

Individual specialists ↗

Add targeted expertise to your team with clear role expectations and agreed technical screening.

Dedicated delivery pods ↗

Combine engineering, QA and delivery coordination around a defined product or workstream.

Managed services ↗

Delegate an agreed service scope with named ownership, governance and regular reporting.

A few useful answers

Clear scope from day one.

Can you take over an existing website or platform?

Yes. We start with discovery, a technical review and knowledge transfer, then agree a transition plan, backlog and responsibilities before taking on delivery or support.

Is support limited to the four specialist platforms?

No. Our commerce specialisms anchor the agency, while resourcing and support can cover a wider technology estate. We assess skills, dependencies and access before confirming the scope.

How does Adobe AEM fit into ecommerce?

AEM manages content, assets and digital experiences. We connect that experience layer to a commerce platform for catalogues, pricing, baskets and checkout.

Can we start with a small engagement?

Yes. Start with a technical assessment, a defined enhancement backlog, one specialist or a scoped support transition. The engagement can evolve as your priorities change.

Let’s move your next priority forward

A platform to build?
A team to strengthen?
A service to stabilise?

Tell us where you are today and what needs to change. We’ll discuss the right expertise, engagement model and next steps.

info@1digitals.com ↗

Global delivery capabilities anchored in India,
with a proven track record in the UK.

We'll get back to you by email. Nothing else is shared.